3. FAQs about Specific Courses
On this page:
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We often receive questions about a few courses and situations.
We're also including some information about new requirements that have been posted on Trust news. For information on course contacts, please see our Tips and Tricks help page. (This link covers who they are, how to contact them, and where to find this information for a particular course.) Questions on this page:
Updated course details:
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I have watched the Fire Safety Level 2 video more than once.
How do I self-declare to stop the non-compliance message?
See "The self-declaration isn't working. What do I do?".
It might be that the network dropped while you were completing the assessment or self-declaration.
In this case, please try again (only once or twice), using the above troubleshooting tips.
Then see our contact advice to help us help you further.
It might be that the network dropped while you were completing the assessment or self-declaration.
In this case, please try again (only once or twice), using the above troubleshooting tips.
Then see our contact advice to help us help you further.
Please do not repeat anything that still has not worked.
Sometimes, trying again is all you need, but trying more than a few times is unlikely to help.
Try a different internet browser, device, or logging out and back in.
These quick fixes save you time and patience.
Sometimes they solve the problem, too.
Sometimes, trying again is all you need, but trying more than a few times is unlikely to help.
Try a different internet browser, device, or logging out and back in.
These quick fixes save you time and patience.
Sometimes they solve the problem, too.
What do I need to do for Fire Safety Level 3?
Is this different from Fire Safety Level 2?
Fire Safety Level 3 enhanced practical simulation training is required annually for
colleagues working in areas caring for very high dependency patients.
In this training, colleagues concentrate on enhanced practical training so that they can demonstrate
how to evacuate very high dependency patients during a fire emergency.
This enhanced practical training, Fire Safety Level 3, is required for all colleagues working in
areas caring for very high dependency patients, namely:
• Operating Theatres RBTH and BGTH
• Day Surgery BGTH and RBTH
• Critical Care A, B and C (B20) RBTH
• Neonatal Intensive Care (NICU) BGTH
Practical scenario / simulation-based training session planned and delivered by those areas caring for high dependency patients.
colleagues working in areas caring for very high dependency patients.
In this training, colleagues concentrate on enhanced practical training so that they can demonstrate
how to evacuate very high dependency patients during a fire emergency.
This enhanced practical training, Fire Safety Level 3, is required for all colleagues working in
areas caring for very high dependency patients, namely:
• Operating Theatres RBTH and BGTH
• Day Surgery BGTH and RBTH
• Critical Care A, B and C (B20) RBTH
• Neonatal Intensive Care (NICU) BGTH
Practical scenario / simulation-based training session planned and delivered by those areas caring for high dependency patients.
- This training can be included as part of audit days.
It should form part of a rolling training programme to allow both new and existing staff the opportunity to access the training. - You can seek support with planning and delivery of Level 3 training from the Trust’s Fire Safety Advisor, Duncan Emmett ([email protected]).
I just did Fire Safety last year.
Why do I have to do it again?
The course requires annual renewal for staff who work in or provide care in a clinical environment.
If it has been almost 12 months, then you must review the material to remain compliant.
If you work in a non-clinical environment, then you must renew your training within 2 years (or 24 months).
If it has been almost 12 months, then you must review the material to remain compliant.
If you work in a non-clinical environment, then you must renew your training within 2 years (or 24 months).
Do I have to do the new Care of the Dying and Bereavement e-Learning?
Yes. This e-Learning has been assigned as a requirement for all new ELHT employees.
It only needs to be completed once.
If you have trouble opening the Care of the Dying and Bereavement e-Learning, please see "How can I enable pop-ups to play SCORM content?"
It only needs to be completed once.
If you have trouble opening the Care of the Dying and Bereavement e-Learning, please see "How can I enable pop-ups to play SCORM content?"
Do I have to do the new Dementia e-Learning?
Yes. This Dementia Awareness Tier 1 e-Learning has been assigned as a requirement for all ELHT employees.
It only needs to be completed once. Because Dementia may affect patients, carers or colleagues, Dementia training is unaffected by your specialty.
If you have trouble opening the Dementia e-Learning, please see "How can I enable pop-ups to play SCORM content?"
It only needs to be completed once. Because Dementia may affect patients, carers or colleagues, Dementia training is unaffected by your specialty.
If you have trouble opening the Dementia e-Learning, please see "How can I enable pop-ups to play SCORM content?"
How will Safeguarding training change?
From 1 January 2022, the mandatory Safeguarding training will change.
All colleagues must finish this training to maintain compliance.
We are making some changes to our Safeguarding training programmes.
These will support continuing improvements in safeguarding practices, promoting a safe, personal and effective care environment.
As we launch these changes, the Trust would like to remind all colleagues that safeguarding is everyone’s responsibility.
ALL colleagues need to complete Safeguarding training, appropriate to their role.
To achieve compliance you must visit the Required Learning area of Learning Hub and complete the training level that is appropriate for your role.
All colleagues must finish this training to maintain compliance.
We are making some changes to our Safeguarding training programmes.
These will support continuing improvements in safeguarding practices, promoting a safe, personal and effective care environment.
As we launch these changes, the Trust would like to remind all colleagues that safeguarding is everyone’s responsibility.
ALL colleagues need to complete Safeguarding training, appropriate to their role.
To achieve compliance you must visit the Required Learning area of Learning Hub and complete the training level that is appropriate for your role.
What's changing?
From 1 January 2022, to maintain compliance with Safeguarding Children, colleagues must complete:
Please note:
If you have completed the e-Learning between April 2020 and December 2021, you remain compliant for 3 years from the date you completed it.
You can choose to complete the MS Teams session; your compliance will be updated to that session.
Complete this training every 3 years to maintain compliance.
- e-Learning packages in levels 1, 2 and 3 on the Learning Hub and
- a 3-hour ELHT specific virtual session via MS Teams, bookable through the Learning Hub
Please note:
If you have completed the e-Learning between April 2020 and December 2021, you remain compliant for 3 years from the date you completed it.
You can choose to complete the MS Teams session; your compliance will be updated to that session.
Complete this training every 3 years to maintain compliance.
Has my role's compliance changed?
For some colleagues, the Level of Safeguarding Adults required for compliance may have changed.
These changes will be added as a mandatory requirement to colleagues' Required Learning area of the Learning Hub, with effect from Monday 21st February 2022.
Reminders will be issued to colleagues and their managers to complete the Safeguarding Level 3 training.
Managers will be able to view a Red, Amber, Green (RAG) report to help monitor compliance, via the Reports & Compliance button on the Learning Hub.
In order to maintain compliance, Safeguarding Adults Level 3 colleagues will need to complete ALL elements of the training, as below, every three years.
Please note, Safeguarding Adults Level 3 training is for All Band 5 and above colleagues.
This includes midwives, obstetricians and those working in adult care settings.
Training must be completed every 3 years to maintain compliance.
The mandatory training requirement for Safeguarding Adults Level 3 will be added to all colleagues' Required Learning as a staged approach over the next year to allow for the availability of classroom sessions.
These changes will be added as a mandatory requirement to colleagues' Required Learning area of the Learning Hub, with effect from Monday 21st February 2022.
Reminders will be issued to colleagues and their managers to complete the Safeguarding Level 3 training.
Managers will be able to view a Red, Amber, Green (RAG) report to help monitor compliance, via the Reports & Compliance button on the Learning Hub.
In order to maintain compliance, Safeguarding Adults Level 3 colleagues will need to complete ALL elements of the training, as below, every three years.
- CST-Safeguarding Adults Level 1 e-Learning
- CST-Safeguarding Adults Level 2 e-Learning
- CST-Preventing Radicalisation – Basic Prevent Awareness Level 1 e-Learning
- CST-Preventing Radicalisation – Prevent Awareness Level 3 e-Learning
- Mental Capacity e-Learning Assessing Mental Capacity
- CST-Safeguarding Adults Level 3 Classroom Session
Please note, Safeguarding Adults Level 3 training is for All Band 5 and above colleagues.
This includes midwives, obstetricians and those working in adult care settings.
Training must be completed every 3 years to maintain compliance.
The mandatory training requirement for Safeguarding Adults Level 3 will be added to all colleagues' Required Learning as a staged approach over the next year to allow for the availability of classroom sessions.
What action do I need to take?
All colleagues need to access their Required Learning area on the Learning Hub as a matter of urgency.
Check your compliance status with Safeguarding Adults training and prioritise completion of this training if overdue.
For further information and queries, please contact [email protected]
Check your compliance status with Safeguarding Adults training and prioritise completion of this training if overdue.
For further information and queries, please contact [email protected]
Continue clicking the course title, "Enter" or other relevant links until you reach the learning material.
As you near the end of it, repeat this until you fully finish the course.
Complete each course through to its end for the system to record it as 'complete'.
You must let the page finish processing for your progress to be saved.
Return to the tab or window that opened the new window, if relevant, and complete any instructions there.
Have you seen your course score? If not, then you are unlikely to have finished.
As you near the end of it, repeat this until you fully finish the course.
Complete each course through to its end for the system to record it as 'complete'.
You must let the page finish processing for your progress to be saved.
Return to the tab or window that opened the new window, if relevant, and complete any instructions there.
Have you seen your course score? If not, then you are unlikely to have finished.
Best Practices
As before, please:
User Guides & Other Docs: User Guides & Information (elht-learninghub.co.uk)
- Try partial words or other phrases as search terms.
- Look through the Learning & Development Journey.
- E-mail the course contact for course details.
User Guides & Other Docs: User Guides & Information (elht-learninghub.co.uk)
Terms to know
This page uses specific terms to mean certain things.
- Course - a collection of modules online
- Session - training delivered on-site or in the same room
(For questions about training sessions, click here to see our Sessions FAQ page.) - e-Learning (or elearning) - any online study you do by yourself or as part of a group
- Core and Essential skills - statutory and mandatory training you are required to complete
(Click here for the link to the glossary definition.)
