TEL Team FAQs for Learning Hub

Scroll down for guides on how to use the ELHT Learning Hub.

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What is TEL?

Technology Enhanced Learning.
​
We're part of DERI!

What are FAQs?

Frequently Asked Questions.

People often ask us these and similar questions.

What is Learning Hub?

ELHT's learning management system, LMS.

It stores your training records.

Useful links

• Learning Hub: ELHT-LearningHub.co.uk
  
• This FAQ page: DERI.elht.nhs.uk/TEL-FAQs
  
• Learning Hub has more resources when you log in, too.
  ​Click "Help" then "Userguides & Information": 
  ​User Guides & Other Docs: User Guides & Information (elht-learninghub.co.uk)

The navigation bar at the top of your Learning Hub pages has a Help menu with useful links.

What's on this page?

1. Logging in
2. e-Learning Courses
3. Specific Courses
4. Training Sessions
5. LMS, Learning Management System
6. Other Frequently Asked Questions

​At the bottom, there are also:

• Not sure where to start?
• What now?

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Logging in

Tips

• Check your personal e-mail inbox.
• Double-check your spelling.
• ELHT colleagues:
  ​Use your 8-digit ESR number for your username,
  ​not your e-Roster or Microsoft logins.

Queries

• How do I reset my password?
• What is my username?
• Which e-mail address is registered to my Learning Hub account?
• How do I update my details?
• How do I edit certain profile fields?

e-Learning Courses

Tips

• Try partial words or other phrases as search terms.
• Look through the Learning & Development Journey.
• E-mail the course contact for course details.

Queries

• ​How do I find a course?
• Who do I contact for session details?
• How do I self-declare that I've finished a course?
  • The self-declaration isn't working. What do I do?
• Where do I suggest a course?
  • In the meantime, are other e-Learning providers available?​

Specific Courses

Tips

• Try partial words or other phrases as search terms.
• Look through the Learning & Development Journey.
• E-mail the course contact for course details.

Queries

• I have watched the Fire Safety Level 2 video more than once.
  How do I self-declare to stop the non-compliance message?
• I started a course assessment already, but I don't need it anymore.
  How do I remove it from my courses?
• I just did Fire Safety last year.
  ​Why do I have to do it again?​

​Updated course details:

• How will Safeguarding training change?
  • Children Level 3
  • Adults Level 3

Training Sessions

Tips

• Double-check session details before booking the training.

Queries

• How do I find a session?
• How do I book a face-to-face session?​
• How do I cancel a course booking?
• Who do I contact for session details?
• Where do I suggest a course?

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LMS, Learning Management System

Tips

• Check that you have fully completed any self-declarations at the end of a course.
• Refresh the page, log out and back in.
  ​Ask if other people find the same issue.
• Try accessing Learning Hub on a different internet browser
  (Microsoft Edge, Mozilla Firefox, Google Chrome).

Queries

• How do I stop non-compliance e-mails or alerts?
• How do I run a report?​
• Which skills are mandatory or core?
• Where do I send feedback about the Learning Hub's design?
• Who do I tell about errors or bugs on Learning Hub?

Other Frequently Asked Questions

Tips

• Include all relevant information.
• Use a descriptive subject header for your e-mail; 
  ​include the course title, date and 'register' or 'feedback'.

Queries

• Send a register
• Session feedback
• Prior learning

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Not sure where to start?

Write down the problem first. You can type on OneNote or write on some scrap paper.
It might sound simple, but being frustrated can make us forget simple steps that help untangle things.
​
You don't need to know every detail.
Try to consider which part of a process is causing trouble.
These questions might help you sort out what the specific problem is.

• What is happening?
• Where is it happening?
• When does it happen?

Ctrl+F is a great time-saving tool you can use in most programs!

What now?

The barriers for you to use Learning Hub may be different from other colleagues'.
Once you know what the problem might be, you can search these FAQs more effectively.

One way to speed this up is by using Ctrl+F, said out loud as "control, F".
Hold down Ctrl and press F, then type specific words or part of a word.
​This tool finds it on a page for you!
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The TEL team receives many e-mails that users can often resolve themselves more quickly than we can.

If you help us focus on the more complicated issues that need admin changes, everyone wins.
Of course, if you do still need help after looking through these pages, please do e-mail us.