Help using the Learning Hub at ELHT

Scroll down for guides on how to use the ELHT Learning Hub.

---

---

TEL

Technology Enhanced Learning.
​
We are not part of the IT department or ESR.

Our team is part of Educational Business Support.

FAQs

Frequently Asked Questions.

People often ask us these and similar questions.

Learning Hub

ELHT's Learning Management System, or LMS.

(Check the web address. This is not ​the NHS Learning Hub.)

ELHT's Learning Hub records your e-learning and training here.

What does this page link to?

1. Logging in
2. e-Learning Courses (online)
3. Specific Courses
4. Face-to-Face Training Sessions (or virtual)
5. What to expect from ELHT's Learning Hub
6. Sending Your Files to Us​
7. Tips and Tricks to help us help you

Useful links

Any links to external pages (like ELHT's Learning Hub) will open a new tab in your internet browser (like Firefox, Edge, or Chrome).
​

• ELHT's Learning Hub: elht-LearningHub.co.uk
• This FAQ page: deri.elht.nhs.uk/tel-faqs
• Learning Hub has more resources when you log in, too. ​
  ​Click "Help" then "User guides & Information". 
• We also have an Information page on ELHT's Learning Hub. 

1. Logging in

(Click these questions)

• What is the ELHT Learning Hub website?
• ​How do I reset my password?
  • What is my username?
  • Which e-mail address is registered to my Learning Hub account?
  • How do I update my details?
• How do I edit certain profile fields?
• What if I just need to contact someone?​

Tips (click the blue links)

• The correct login page is https://elht-learninghub.co.uk.
• Do you have multiple e-mail addresses?
  Which one would you have given out at induction?
• Check your personal e-mail inbox.
• Did the message get filtered into your spam or junk folder?
• Double-check your spelling.
• ELHT colleagues: ​
  ​Use your 8-digit ESR number / Assignment number​ (check your payslip) for your username, ​not your e-Roster or Microsoft logins.

---

---

2. e-Learning Courses (online)

• ​How do I find a course?
• How do I enrol on an e-Learning course?
• Who do I contact for course details, or if I can't find a course?
• How can I enable pop-ups to play SCORM content?
• Why can't I access the course?
• How do I self-declare that I've finished a course?
  • The self-declaration isn't working. What do I do?
• Where do I suggest a course?
  • In the meantime, are other e-Learning providers available?​

Tips

As before, please:

• Try parts of words or phrases when using a search box.
• Look through the Learning & Development Journey.
• E-mail the course contact for course details.
• To find courses, visit our Resources page or Course Catalog.

---

---

3. Specific Courses

• I have watched the Fire Safety Level 2 video more than once.
  How do I self-declare to stop the non-compliance message?
• What do I need to do for Fire Safety Level 3?
  Is this different from Fire Safety Level 2?
• I just did Fire Safety last year.
  ​Why do I have to do it again?​

• Do I have to do the Care of the Dying and Bereavement e-Learning?
• Do I have to do the Dementia e-Learning?
• How will Safeguarding training change?
  • What's changing?
  • Has my role's compliance changed?
  • ​What action do I need to take?​

Tips

• Try parts of words or phrases when using a search box.​
• Look through the Learning & Development Journey.
• E-mail or call the listed contact for course details.
  The course contact should always be listed on the course start page, description or summary in search results.

---

---

4. Face-to-Face Training Sessions (or virtual)

• How do I find a session?
  • How do I book a face-to-face session?​
  • How do I cancel a session booking?
  • How do I make a late cancellation?
• Who do I contact for session details?
• Where do I suggest a course?

Tips

• Double-check session details before booking the training.
• To cancel a session close to the booked time,
  call or e-mail the course contact as listed on the course page.

---

---

5. What to expect from ELHT's Learning Hub

• How does ESR relate to ELHT's Learning Hub?
• • What about retire and return, bank staff, trainees / students, external colleagues and anyone on work placements?
• ​Can I stop non-compliance e-mails or alerts?
  • Why do I receive course renewal reminders for staff who are on long-term leave?
• How do I run a report?​
• Which skills are mandatory or core?
• Learning Hub is an LMS, but what is an LMS?
• Where do I send feedback about the Learning Hub's design?
  • Who do I tell about errors or bugs on Learning Hub?​
• Other help pages

Tips

• Have you fully completed ​all self-declarations at the end of a course?
• Refresh the page, log out and back in.
  ​Ask if other people find the same issue.
• Try accessing Learning Hub on a different internet browser
  (Microsoft Edge, Mozilla Firefox, Google Chrome).

---

---

6. Sending Your Files to Us

• ​Where do I send my prior learning for core skills?
• ​Where do I get my Record of Learning?​​
• Where is the form for notifying you about team changes?
• Where do I send a session's attendance register?​
• Where do I send session feedback?
• I have a question that's not listed here or on the other pages.
  What do I do?

Tips

• Include all relevant information.
• Use a descriptive subject line / title for your e-mail: 
  ​include the course title, date and 'register' or 'feedback'.

---

---

7. Appraisals (yearly review, PDRs)

• I have had my appraisal; why am I still showing as non-compliant?
• When should I expect to have my first appraisal?
• Does the Trust provide Appraisal training for Appraisers?
• How do I add or subtract members of my team?
• How do I upload evidence for my own appraisal?
  • Why should I upload evidence for appraisals?
• How do I fix an appraisal submitted for the wrong person?
  • Why should I submit appraisals for the intended person only?
• How do I fix a minor error on someone's appraisal, like the wrong colour code?
  • ​Why should I fix minor errors?

Tips

• Appraise new starters within 6 weeks.
• Take 2-hour Appraiser training on Teams.
• Complete the 'Changes to my Team' form.
• Don't breach IG or GDPR: do your due diligence checks before submitting appraisals to the wrong person's file!
  • (But be honest with us if you do make a mistake so we can fix it faster. We can just redesign forms to make errors less likely.)
• Appraisees can upload evidence to their own LH accounts so you can fix minor errors on their appraisal.

---

---

8. Tips and Tricks to help us help you

• What should I e-mail other teams about?
• What should I use the IT Self-Service Portal for?
• What should I tell the listed course contact about?
• What should I e-mail the TEL team about?
• What information should I give you?
  • ​​Let us know positive news, too!
  • What is the TEL e-mail address I can write to?

Tips

• ​Resolve many messages with information in these help pages or ask relevant departments.
• ​To log a job with IT, open the Intranet (OLI), then click
  ​'IT Systems' and the 'Informatics Self-Service Portal' button.
• Visit the Self-Service Portal for the latest list of what IT does.
• ​Try our Microsoft Training guides or training for shortcuts. (SharePoint site link here. Trust / PC login required.)